cloud85 Support
Support Options
Level of Support |
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| Pulse: Full comprehensive support, Pulse 85 is IT Outsourcing with you in mind. | Silver: Support 24/7/365. • 30 minute response time during normal business hours • 1 hour response time outside business hours | Bronze: 1 hour response time during business hours (8am - 6pm CDT M-F) |
Who Benefits |
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| Pulse: For companies that want to completely outsource their IT needs. | Silver: Great choice for customer's with limited internal resources or IT personnel that need rapid response. | Bronze: Intended for customers that need access to our support team for basic services. |
Included Services & More Information |
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| Pulse: Like most growing businesses, your IT needs may be front burner one day due to networking and connectivity issues and quiet the next. With Pulse, we will manage and monitor your network health, systems, connectivity and back-ups so you don't have to worry today or tomorrow. | Silver: Intended for customers that need a more complete support offering, Silver support provides 24/7/365 access to our support team with rapid response. Combine Silver support with our collocation services or leased dedicated servers for a more complete hosting solution. | Bronze: Services would include remote device reboots, basic hardware diagnostics, software media placement assistance (i.e. Flash drives, CDs, other external devices), and on-site escort for customer representatives and service representatives requiring physical access to equipment. A good fit for customers with internal or other outsourced IT resources. |
cloud85 Support Options
Level of Support |
||
| Pulse: Full comprehensive support, Pulse 85 is IT Outsourcing with you in mind. |
||
Who Benefits |
||
| Pulse: For companies that want to completely outsource their IT needs. |
||
Included Services & More Information |
||
| Pulse: Like most growing businesses, your IT needs may be front burner one day due to networking and connectivity issues and quiet the next. With Pulse, we will manage and monitor your network health, systems, connectivity and back-ups so you don't have to worry today or tomorrow. |
||
Level of Support |
||
| Silver: Support 24/7/365. • 30 minute response time during normal business hours • 1 hour response time outside business hours |
||
Who Benefits |
||
| Silver: Great choice for customer's with limited internal resources or IT personnel that need rapid response. |
||
Included Services & More Information |
||
| Silver: Intended for customers that need a more complete support offering, Silver support provides 24/7/365 access to our support team with rapid response. Combine Silver support with our collocation services or leased dedicated servers for a more complete hosting solution. |
||
Level of Support |
||
| Bronze: 1 hour response time during business hours (8am - 6pm CDT M-F) |
||
Who Benefits |
||
| Bronze: Intended for customers that need access to our support team for basic services. |
||
Included Services & More Information |
||
| Bronze: Services would include remote device reboots, basic hardware diagnostics, software media placement assistance (i.e. Flash drives, CDs, other external devices), and on-site escort for customer representatives and service representatives requiring physical access to equipment. A good fit for customers with internal or other outsourced IT resources. |
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