Profile:
She is having a difficult time keeping in touch with customers as well as tracking staff, appointments and transactions. Unstable residential electricity and bandwidth cause concerns for reliability to keep the operation rolling.

Executive Summary:
In order to resolve the customer communication issue and manage time better, Microsoft Outlook with Microsoft Exchange will be utilized. Because of the upfront overhead costs in owning such a server, subscribing to a hosted Exchange Service is the new best way to utilize this product for businesses of all sizes. A Hosted Exchange subscriber also maintains all of the great features that Exchange has to offer. Her staff will be able to access their email and appointments from any internet connection. Staff and customer information will be quickly available as well as critical reminders; helping each staff member through their day. In order to better manage transactions, Microsoft SharePoint will create an organized space to store documents critical to the business. Even non-digital data such as signed contracts can be scanned and made available through this powerful organizing tool. The documents will also be available from any internet connected system with proper security credentials.

Solution:

• Discuss available online services to resolve her needs.
• Help customer to subscribe to Software as a Service (SaaS) solution: Microsoft Hosted Exchange.
• Help customer to subscribe to Software as a Service (SaaS) solution: Microsoft Hosted SharePoint.
• Spam and Antivirus Filtering is included with Hosted Exchange.
• Remotely assist with setup of Laptop, Desktop, and Smartphone for use with SaaS applications.
• Training for customer on use of SaaS applications and Spam Filtering.

Solution Stack:

Vendors:

• Microsoft,
• Trend Micro,
• & Barracuda Networks

Products:

• Microsoft Hosted Exchange,
• Microsoft Windows SharePoint Services (WSS),
• & Trend Micro Worry Free Security Suite.

85under Services:

• cloud85 Server,
• & SaaS – Software as a Service

Summary:
Even though the agent's business only employs a small staff, 85under helped them to operate more reliably and efficiently, allowing them to focus on what they do best – selling real estate.